Within a few months the new cover did the same thing. I hate my sleep number bed- not enough cushioning and I am so uncomfortable. She is also a marketing consultant, where she works with impact-oriented startups to build marketing and editorial strategies. Things I discovered about the Sleep Number store in Downtown Summerlin Las Vegas. When moving the head or feet up and down, you often get errors and it is not smooth and it is noisy. As of the last month, my wife sleeps on the couch and I sleep in a chair. The personal comfort bedding great. Our business sales team can assist businesses with purchasing Sleep Number beds for a variety of environments. That was not explained to me in the store. Customer Service. Bought 5 inch foam topper from walmart that has zipper case. I was only going to owe the return pick up fee of reduced $100.00. I have not one, not two, but THREE mattress toppers on my 19-year-old sleep number bed. Since purchasing this bed I have back and hip pains. Due to the adjustable firmess both me and hubby can sleep together again. Sucks. Now maybe since they have changed names, upgrades were a bad thing or this is just the complaint department website I don’t know. So when they tell you that the service charge cannot be waved ask to speak to their supervisor keep doing that until you reach someone who will wave the charge. Try using a pair of your tricot panties to attach your SN mattress on something that needs to be strong enough to hold any mattress in place on any base. I wake in severe pain! I tried to lodge a complaint and no one would acknowledge me. Got our twin xl sleep number beds in April 2019. I tried sleep number settings from 35 to 70 and could NOT find anything comfortable where I could sleep on my side. I’m just starting to look for our options to fix this problem. When I told them this is not what I wanted, I was told that I could order a thicker one but it would cost me more money because I could not return the one I received. it costs $3,100. When my cat lays on it, it sinks! If you have an adjustable base and you have the head elevated, your butt will bottom out and hit the hard layer below the mattress. Trust me, I’m not the only person who feels that way. Hate this bed but haven’t gotten rid of it because feel guilty spending so much on a bed! Like others have said, this is an overpriced air mattress and I would not recommend to anyone. The return is not handled by the store. Oh and they emphasize for the last time for free even if it is to correct the same issue…. I am out 190+ dollars because THEY changed the SKU associated with an item number. We love it! I purchased the i10, which is the bed with the most padding in the store. I don’t lay level. The chat was polite on both ends, but ended without warning. They only want you to sign or say yes and once they get your credit a Approved you are screw they promis you the world and you can only send back the mattress they are not a good company junk product and fast talkers . I’m sure she gets to see them. To make matters worse my back and hips have began to hurt after only 2 nights of sleep in this bed. We bought a King 9000 in 2007 for about $3200. How can I salvage my purchase? Sleep is important! Also, stuck with the frame. Worst investment of my life, super disappointed. I found that the sagging in the middle can be caused by numerous things such as, the air sacks can be installed incorrectly, and by the fact that they are not zipped up together. There solution is not to return the hundreds of dollars one spent on the universal remote or even replace it with a new universal remote but rather give you a second remote. I will be contacting them about this bed. I was paralyzed for 3.5 yrs from a car accident. This is the absolute worst bed I have ever slept in!! Never slept better. We have a sleep number bed also and I have been worrying that when I make the bed I will knock out the tube that puts the air into the mattress. Once gone we immediately began to notice the issues with the bed and the software application. We purchased it in 2011 with a pro-rated warranty. We took a trip to the store to ask them to open their i8 on the floor so we could see what foam they have and the salesman refused. Had no idea this company was so horrible! The old universal remote will control the sleep number and the 2nd remote controls the Dual Temp. I declined and was issued a return number but it is going to cost me $411 because they will not refund $199 delivery and are charging me an additional $212 to have bed picked up. Don’t make my mistake! If you do, you will need several layers of padding or it will feel like you are sleeping on plastic. Never again and will certainly not recommend them. Ice and I hurt where our bodies touched the mattress and he couldn’t sleep on it . STEER CLEAR! Thank you for the read. I bought an older King mattress and base that was in storage, the bladders were pretty full to the touch they felt firm, I tried each sides remote and both are pumping air, I got the 2 bases which are in perfect condition, however left the frame he was selling because I have one already. It is the worst mattress I have ever owned. My husband and I bought the P5 sleep number bed, and we feel like we were conned into buying this air matress in a box. The worst thing is I convinced a couple of my friends to buy their beds. Don’t ever buy a Sleep Number bed they and Customer Service are really bad. It did not seem to be a problem when we had our air level at a much higher setting, but when we reduced the air level, it almost felt like you were sleeping in a hammock. It is terrible and now we are getting the sagging in the middle. Buyer Beware! That would be a catastrophe. Bursitis in my hip used to wake me up all night long. Could you share your attorney’s suggestion? With SLEEP ZONE Premium Mattress Pad Cover, you can now experience a cooling and deep sleep. She’s got a cheap Walmart mattress with a $100 mattress topper and it’s amazing. Sleep Number is known for their adjustable mattresses that help you find the exact level of firmness you need for a restful night’s sleep. I have never been able to find the right setting and starting having more and more back and hip problems. Sleep Number, you need to back your product 100% and re-write your warranty coverage to cover everything and anything that goes wrong with your bed. Thanks, after I spent a small fortune. Crappy company we lost our job do to COVID and they would not let us return a product we have not received for full refund which is illegal in most states. Oh, and you can’t choose to pickup or return the mattress on your own. The connector is distributed by Grainger. I have tried EVERY Number and I can’t get comfortable! Over priced glorified air mattress. She said no if it was the pump they’d just replace it; they don’t fix parts they just replace the entire thing. My advice is its not even worth going into the store. We have the opposite problem. I unzipped and removed the pillow top and we again enjoyed the bed with a Walmart mattres pad for a $100 which works great. After 2 years, the bed became nonfunctional due to a hole that developed around the air chamber which would make the bed deflate within 2 hours. ~ Brandon AIRPRO CALL NOW - (314) 599-2777 Air Bed Repair Man - If you have questions about how to Repair your Sleep Number® bed Ask the me, the AIRPRO Air Bed Repair Man! Was all the bells and whistles for about 10k not get them to disassemble the mattress company give a. Features a couple of my connector for 12 years we have had bed... We were told it had to wait 30 days to be paid the. 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