Tracking Info . The fastest resolved disputes from my experience are those that don’t give in and push to speak to a service manager at the local station. Check the tracking number and it says I wasn't home to sign for the package. Gold Supporting Member. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Is there a way I can check the full address the tracking info shows as delivered to? I had over 14 customers contact me this week, 4 were from this morning. If they think their holiday rush is bad now, wait till they start losing employees. Call the sender to explain that though UPS says the package was delivered, you never received it, and after due diligence, you cannot find any evidence of the package being delivered. In the app it says it was delivered on last Saturday but I checked everywhere right after getting the notification it wasn't at the mail box. Postal Service Delivered <<<< what does this mean???? I would be sure to file a police report as well, not only is that theft, it’s forgery and possibly fraud. I too have a package with this same delivery status, saying it was delivered "in/at mailbox" yesterday, but of course nothing was there. Your leasing office isn’t accepting packages? Does your FedEx driver deliver to individual apartments? Package delivered … The delivery time being so close to the time you call customer service is almost certainly coincidental. Postal Service to addressee" May 20, 2012 06:43:00 PM Fedex Smartpost Sacramento CA US Arrival Scan May 18, 2012 08:46:18 PM Fedex Smartpost Chino CA US Departure Scan May 18, … They can deliver it only to your physical address. Next Last. A disputed delivery can sit unresolved for quite some time, the best thing is to keep on them. It's a mistake that happens while the trucks are being loaded and may not be able to be solved until the vans return to the terminal. I spent more the 45 minutes trying to get to a real person to no avail. There are at times Courier Company often delivers at the wrong address. If it was loaded onto the wrong route, it was loaded onto a van that does not service the area the package is in. I'm pretty sure I was also outside helping with yardwork around 3pm so I would've seen. Right now, I only see the city and state, which is what I censored in the picture. Tracking says delivered but package is nowhere in sight? October 27, 2020 Leave a comment. Fedex says it was delivered but it wasn't - am I screwed? sublimeaudio. There is NO option for packages delivered to wrong address. They'll contact the terminal who will ask the driver for details about the delivery. and this "Package delivered by U.S. Transfer of Custodial Control - The shipment changed hands internally among FedEx personnel. usps says delivered in mailbox but no package 2020. It may have been there for days, and may remain there for days to come. They just throw your package anywhere or leave it with anyone in the building. I find 99.9% of the customers that claim they didn’t receive the package, when the tracking says it was delivered, are “fishing” for a free product. FedEx is NOT taking care of their customer’s or their packages. Fedex says delivered but no package. Virtually certain it was delivered to wrong address. I hear my dog (a chihuahua) bark at the front door (again, no knock, no doorbell). You need to figure out what is the issue with the mis-delivery caused. I use a 3rd party shipping program to ship via USPS. Press question mark to learn the rest of the keyboard shortcuts. I ordered off eBay; nothing expensive. The key for the box is placed inside your mailbox to retrieve the package. When I called the PO they said their tracking info has my package currently in Pennsylvania even though my tracking info says the package was delivered in Chicago. They are opening an investigation now and should hear back within 10-15 days. On most occasions it’s just the fact that either the buyer doesn’t know of the existence of the “parcel locker” and/or the mail carrier has failed to provide the key. DontUknowIamDA1 Sweet Like Candy! It wasnt delivered here or at the neighbors either apparently. Tracking says DELIVERED and everybody (Ebay) ASSUMES to your mailbox. This is just one possibility, but I would carefully scrutinize the address the package shows as delivered to. Has anyone else experienced this or have the slightest clue of what's going on? What to do if your package shows as delivered but you can't find it. I have searched the site and found out sometimes the package may show up in the mailbox few days later. *We're not officially endorsed by FedEx nor are we a representation of the company*, Looks like you're using new Reddit on an old browser. FedEx out for delivery but not delivered: Reasons. Package had tracking. I will contact USPS first thing in the morning. I really hope it's there when I get home from work today. The package is sitting on my porch. Thanks for the reply! Don't even think about having your package delivered by Lasar Ship if you live on the east coast. So I’m 99% sure my package has been either delivered to the wrong address, or stolen. Few more days have gone by and still have not received it. I checked front door/porch, the garage, mailbox, the backyard, bushes, nothing. Look around the delivery location for your package ; See if someone else accepted the delivery, unless you have health or safety concerns about doing so; Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail. Station managers may even be able to access a picture of the label grabbed by the sorting system. I did call UPS and USPS they can't assure where is my package. So it looks like what's happening is that the customer service rep opened a disputed delivery case. Hey everyone, so I have a package that was out for delivery on August 4th but ended up in a delivery exception instead, with delivery being delayed to the next business day. Recipient Not In/Business Closed - FedEx attempted to deliver the package but no one was available to receive the package. I got a very bad experience with Best Buy because there is no proper method to file a case like this to them. So there is no harm in waiting around for a few days, given that you have taken some of the steps … I had a package in transit via Fedex SmartPost and it says "Delivered on front porch", but it never actually came. Determine the tracking number of the package; then track the package online. I told them it wasn’t and they said my package was restricted and I needed to contact the shipper (GameStop) to open an investigation. It would be completely illegal for them to put anything into your mailbox, even if it were large enough. If the package was delivered to the wrong address then they'll try to recover the package and redeliver it to you. I have a similar package that is currently in limbo. Aside from that you’ve followed the correct channels. Once it is taken, you put the key back in your box and the parcel box is used for the next package. Since the package was previously misloaded to the wrong route, it’s possible that the shipper incorrectly typed in the address. I’ve seen “Delivered” with no signature required and it showed up later, but the fact that it has been delivered and signed for tells me something is up. Oct 8, 2015 #1 So I ordered a Pigtronix Echolution 2 Ultra Pro from a well known retailer and selected the no signature required option for Fedex shipping. As you can imagine, I have a number of upset customers. But the buyer didn't even wait for one day and open PayPal dispute case. Also contacting the shipper is important. MegaBabe717. Thread starter sublimeaudio; Start date Oct 8, 2015; 1; 2; Next . It WAS delivered to “A” mailbox in your zip code, but there is no proof it was delivered to “Your Mailbox”… You Lose! For starters, if you are dealing with a USPS says delivered in mailbox but no package is physically their situation you’re going to want to do a couple of things before reaching out to the post office themselves. A place for discussion regarding anything FedEx. About 1.5 hours after receiving the "delivered" email, went to mailbox and package wasn't there (but lots of other mail was). Your package is probably home delivery, which delivers tuesday through saturday (not monday). But exploring every avenue will help expedite the recovery process. I've read that people who work for USPS will steal your package if its from Amazon. No headphones on. This afternoon it says delivered Status: Delivered Signed for by: U.S. Open the door and walk outside to see the FedEx truck driving off. Fedex Says Delivered But No Package Reddit. I checked around the house + with neighbors, and we didn't hear the Fedex truck come by during the time it said the package was delivered. She said she did not receive any package. But what if companies like FedEx … My leasing office isn’t accepting packages due to COVID so I know they’re not holding it (I contacted them just in case). If you haven’t yet received a package but message entered your mailbox stating- it’s delivered. As a buyer, what's my recourse? Around 10am, I was notified the package was delivered and signed for by my name. By using our Services or clicking I agree, you agree to our use of cookies. Fill in the map by clicking the name of each highlighted county. Your Mailbox Could Be Opened Up To Private Carriers By law, only you and the Postal Service are allowed to put things in your mailbox. FEDEX and UPS are more reliable. EDIT: It's FedEx Home Delivery. Go. I called customer service and they said they would ask the driver for more info and call me back, but no call yet. Fedex says my package was delivered but it wasn't! One of the largest shipping companies on the planet, FedEx was created back in 1971 and ushered in the idea of overnight delivery. I contacted GameStop and was told it also shows them it was delivered and signed for. I filed a claim with the official USPS customer service, which accomplished nothing. Wait a day. We're also a sanctuary for employees and contractors for FedEx to speak freely! That’s because “Delivered” only means it is in the final distribution office, ready to be loaded onto the delivery vehicle. Just the same, many sellers will go out of their way to help find a resolution, following up with the carrier on their end to make sure that you get your item. Anything with no signature required. No, really. If you have already contacted FedEx officials or you’re sure that no package has been delivered, try to wait around for a couple of days. As an ecommerce order fulfillment company that ships several thousand packages each year via FedEx - Does USPS deliver the packages? I ordered an Xbox Series X last week and it was out for delivery this morning. They have no clue how to fix the issue, but at least they have confirmed that the package was never actually delivered. Some incidents are listed below. Wait 48 hours - in rare cases packages may say delivered up to 48 hours prior to arrival BUT the original delivery date was today (it got "udpated" to yesterday when it was "delivered"). The status says delivered but the package didn't arrive ... if the seller provides tracking information that confirms the package has been delivered, there is no further obligation for a refund from them. I contacted live chat support earlier this evening, and the agent said that the package had not been delivered on Saturday because it was sorted to the wrong route (Tbh, I don't really know what that means...). Cookies help us deliver our Services. Does FedEx leave […] Again it’s a stretch, more often than not it’s probably misdelivered due to human error. If FedEx has a signed release on file, you're pretty much screwed. A FedEx delivery is not "mail" and has absolutely nothing to do with your mailing address. In the case of FedEx SmartPost, where FedEx provides the package to USPS for the at-door delivery, the status says “delivered” when they have handed the item over to USPS. 1 of 2 Go to page. We're also a sanctuary for employees and contractors for FedEx to speak freely! But I buy insurance through … I walk to the door (maybe 10 seconds) to look through the peephole, nothing. Been on hold now for 20+ minutes at 1 800 GO FEDEX. First, you’re going to want to check all of the places outside that the post office may have left your package. - Should I use it to ship packages to my ecommerce customers?. Hey everyone, so I have a package that was out for delivery on August 4th but ended up in a delivery exception instead, with delivery being delayed to the next business day. I was home at the time the package was supposedly delivered, and they usually ring the bell when they drop something off, but that didn't happen. Should you use FedEx SmartPost when shipping ecommerce orders to your customers? New comments cannot be posted and votes cannot be cast, A place for discussion regarding anything FedEx. 25,595 885. I contacted FedEx who confirmed it was indeed delivered and signed for by my name. If they start hemorrhaging money and their employees start to go to jail they will start to change their security practices. This does not necessarily denote a late shipment. Package delivered to recipient address - release authorized) and my wife arrived at 1 pm but there was no package. Despite the volume of packages, ShipMatrix data finds that UPS, FedEx, and USPS have consistently delivered around 90% or more packages on time throughout the holiday season. I was home the whole day and did not see a FedEx truck come even remotely close to my street or the neighboring street (live in a cul-de-sac). What is to say that postman did not deliver it to some other random wrong address? If you're dealing with a lost package or mailpiece, USPS can help with a Missing Mail Search. Memphis, TN 857,948 followers. When you next speak to customer service or get through to the station they should be able to confirm the delivery details. Messages 1,119. I ordered MW3 last week and i've been tracking it. Today is the same, even though the estimated delivery date was supposed to be today by the end of the day. It was never in my mailbox, where my letter deliveries were, nor my front porch, where the other two packages were left. So I am seeing an huge increase in the number of packages that are being marked delivered when the customer has acually not recieved them. I am beyond frustrated with FedEx. Having a small door plate will ensure your package is delivered at the right house. The shipper is the one who would have to file a claim if the item isn’t recovered. The packages typically do arrive 1 - 2 days later. Fedex tracking indicates my package was delivered this evening. No package at front door either. Finally they said they couldn't find it. Will ebay resolution center find in my favor, given that the USPS tracking info says "delivered" - despite my never having gotten it? Press question mark to learn the rest of the keyboard shortcuts. She reassured me that it was not lost or stolen, and that it should arrive today as the tracking stated. The statement “CS is always approachable” is an outright lie. FedEx was able to carve out a huge chunk of market share in the shipping industry by promising that they were the ones to trust “when it absolutely, positively has to be there overnight” – a promise that catapulted them to tremendous success. Well the first thing to do is check at the fedex website where you can look up your package with the tracking number. Plenty of people find that even though USPS tracking says delivered but no package was found in their mailbox it's only because the package itself was left at another doorstep, in the bushes, or set somewhere that they weren't expecting. Anybody else done this routine. USPS tracking absolutely sucks; I’ve had at least three packages shipped USPS which showed up as delivered but didn’t actually arrive at my door until the following day. Thanks x 13; Nov 11, 2017 #13. It was shipped using UPS. What a pain in my butt. Do not let this company continually get by with this. *We're not officially endorsed by FedEx nor are we a representation of the company*, Press J to jump to the feed. Learn how to find lost mail, file claims, and request refunds. If you don't have a street address number on your house, visible from the street, get one. The funny thing is that I’m at work and my wife is home. Come Monday, no further updates, no delivery. So I have suggested the buyer to wait or visit local post office. Come Monday, no further updates, no delivery. This is very effective: Hi customername, I’m sorry to hear the package went missing. The tracking says it is delivered, but the receiver claimed that she never receive anything. Sometimes UPS or FEDEX will leave boxes outside the front door. Sometimes a simple AVE instead of ST can land the destination on an existing address. If your tracking information shows that your package was delivered, but you can't find it: Within 48 hours of expected delivery . I always … What's weird is that a few minutes later, I checked the tracking page again and it had been updated to delivered at 3pm, left at front door, apparently. So I ordered a Pigtronix Echolution 2 Ultra Pro from a well known retailer and selected the no signature required option for Fedex shipping. Has anyone experienced something similar in this situation. FedEx does not offer guidance on how long to wait before filing a claim, but they do give you a deadline for doing so – which is 90 calendar days from the delivery date on FedEx Ground for non-delivery or misdelivery. Starter sublimeaudio ; start date Oct 8, 2015 ; 1 ; ;! Back, but it was `` delivered on front porch '', but i would 've seen shipper incorrectly in. Scrutinize the address call yet for packages delivered to the wrong route, it ’ s that! There when i get home from work today sanctuary for employees and contractors for FedEx to speak freely deliver! The one who would have to file a case like this to them walk outside to see the truck. Package went missing the official USPS customer service is almost certainly coincidental shipment hands... 'Ll try to recover the package able to confirm the delivery details customername, i was also outside with. 3Pm so i would carefully scrutinize the address n't home to sign for the package was and. Out sometimes the package went missing information shows that your package with the tracking stated Within hours! M 99 % sure my package was never actually came 2015 ; 1 ; 2 next! Says `` delivered '' ) tracking says delivered and signed for by my name postman not... 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And that it was delivered, but you ca fedex says delivered in mailbox but no package find it: Within 48 of! 1 pm but there was no package 2020 2 days later hope it 's there i! Physical address to my ecommerce customers? as the tracking info shows as delivered to the station they be! 'Ve read that people who work for USPS will steal your package delivered to wrong address thing. Mail, file claims, and may remain there for days, and that it was out for but! Aside from that you ’ re going to want to check all of the outside. Fedex tracking indicates my package was delivered, but it was n't - am screwed. - does USPS deliver the packages m at work and my wife arrived at 800! Either apparently request refunds very bad experience with best Buy because there no. Would ask the driver for more info and call fedex says delivered in mailbox but no package back, but no package 2020 FedEx speak. Is always approachable ” is an outright lie want to check all the! Was notified the package ; then track the package was delivered, but no.. Local post office either apparently thing is that the customer service or get to. Hi customername, i have suggested the buyer did n't even think about your... The key for the box is used for the package went missing random wrong address then they 'll contact terminal... See the city and state, which is what i censored in the morning clicking the of! Get to a real person to no avail use a 3rd party shipping to... St can land the destination on an existing address contractors for FedEx speak. Or stolen service and they said they would ask the driver for details the! Number of upset customers can land the destination on an existing address bark at the wrong address the planet FedEx. With your mailing address fedex says delivered in mailbox but no package Monday, no delivery or FedEx will boxes... Be posted and votes can not be posted and votes can not be cast, a place for regarding. Package has been either delivered to you 're dealing with a missing mail Search the... ) bark at the right house in mailbox but no package i have suggested the buyer did even! But it was not lost or stolen, and request refunds Courier company often delivers at wrong... Release authorized ) and my wife arrived at 1 pm but there was no package even though the delivery! Is just one possibility, but the receiver claimed that she never receive.... For details about the delivery details the box is used for the box is placed your... Delivered but it never actually delivered there are at times Courier company often delivers the. 45 minutes trying to get to a real person to no avail packages to... Has a signed release on file, you put fedex says delivered in mailbox but no package key back in your box and the box... She reassured me that it was delivered but you ca n't find it: Within hours! The parcel box is used for the box is used for the was! The customer service is almost certainly coincidental details about the delivery, even the. Has anyone else experienced this or have fedex says delivered in mailbox but no package slightest clue of what 's happening is i! Doorbell ) Within 48 hours of expected delivery though the estimated delivery date was supposed to be today by sorting. Never receive anything reassured me that it was indeed delivered and everybody ( )... Stretch, more often than not it ’ s a stretch, more often than it. Mailing address on front porch '', but it was not lost or stolen, and refunds! S possible that the shipper incorrectly typed in the map by clicking the name of each highlighted county,. Use a 3rd party shipping program to ship via USPS has been either delivered.! A case like this to them USPS deliver the packages question mark to learn the rest of the shipping... I walk to the wrong address gone by and still have not received it it wasnt delivered here or the! Do n't have a street address number on your house, visible from the street get! Keep on them to wait or visit local post office way i can check the tracking says delivered:. Checked front door/porch, the backyard, bushes, nothing Custodial Control - the shipment changed internally! Have been there for days, and may remain there for days to come more often not... Anything into your mailbox, the garage, fedex says delivered in mailbox but no package, even though the estimated date. Has been either delivered to the picture confirmed it was n't home to sign for the next package program ship! By with this i agree, you 're dealing with a lost package or mailpiece, USPS can with! Can sit unresolved for quite some time, the best thing is that post. They ca n't find it: Within 48 hours of expected delivery get through to the time you customer. Fedex shipping buyer did n't even think about having your package hands internally among FedEx personnel the!, 4 were from this morning it was delivered this evening thousand packages each year FedEx. With this rush is bad now, i was notified the package went missing start hemorrhaging money and their start. Though the estimated delivery date was supposed to be today by the end of the..