There has been panic in the military community due to the fact that Disney has not released an official statement addressing our concerns. California's Disneyland Resort is set to become a COVID-19 vaccination "super site" as the park remains closed to visitors. At that time, we will be able to apply the value of the 2020 unused tickets towards the new purchase. Disney theme parks in California remain closed. Unfortunately I had linked my tickets so they weren’t able to help me. I wish it had been clear at the booking because we would have passed. Hello Steve and military community! Regarding tickets being linked, it’s for advance fastpasses. Disney’s US Parks and Cruise Line Closed! Walt Disney World Resort is saluting U.S. military personnel by offering promotional theme park tickets. Too many times in the past they have been incorrect. (Update 6/20) Disney has announced the Extension of 2020 Disneyland Salute Ticket Expiration Dates. However it is easy for Disney to unlink them, so not sure the emphasis on this. Guest Experience Services This is truly unconscionable and really needs to be publicized. I called Disney twice to try to unlink them but Disney said they couldn’t both times. Keep in mind that you need to take this with a grain of salt and that what happened with one customer and clerk, might not be your experience. Note those that were reported to be giving refunds might change their status or be unable to while closed! Welcome to Walt Disney World. Come and enjoy the magic of Walt Disney World Resort in Orlando, Florida. However policies, knowledge, and interest vary widely at each individual ticket office. Last week, when we realized all the restrictions of the opening coupled with my military brother possibly wouldn’t even be allowed to take leave then, we went back to Fort Hood ITR to ask again, and they made us fill out a bunch of paperwork, show where the money was paid to ITR through our credit card statements, and then they sent it all out and we got a refund this morning. There has been no announcement for ticket offers after the September date. They also told me things are in the works but that they are pretty certain refunds will be given out by mid April. A “super” Covid-19 vaccination site at the Disneyland Resort in Anaheim, California, opened Wednesday, CNN affiliate KCAL /KCBS reported. Ticket Offices Reportedly NOT Giving Refunds. We have purchased 6 Disney Armed Forces Salute tickets, 6 day option. Who can I contact to try and get my money back? Extending the expiration date (extending the offer) was one of my suggestions to Mr. Iger. I explained to them that there was no way we could go on this trip before December 2020 and they told me that we could use the tickets next year and just pay the difference in the fees. Oops, I see your other comment. Many elements of the parks have changed in order to make them safer during the pandemic. Disneyland Paris said on Monday it was postponing its reopening by almost two months, to April 1, due to the resurgence of the COVID-19 pandemic, Trend reports citing Reuters. Everything is Different at WDW since it Reopened See these Posts to see what's different! Great Win Christina! Does Disney plan to extend the expiration date? Fast and first rate service. Always take anything a Disney cast member tells you long distance (verbally, in a text, or email) with a big grain of salt. Can we dispute the charge on our credit card? Had a successful refund of two groups of six tickets (Active Duty Daughter) and me, a retiree. We’re grateful for the service and sacrifice of the men and women of our armed forces, we’re proud to offer military discount tickets to Discovery Cove. Used one day and a water park day as we have a week scheduled in May for 16th-26th at Saratoga Springs. Disney’s Armed Forces Salute Tickets are Non-Refundable and expire on 18 December 2020. Downtown Disney in Anaheim, California, reopened on July 9, and Walt Disney World in Orlando, Florida, reopened on July 11. I was able to get be a full refund for my three tickets which were 4 day park hoppers for Disney world. You can see that I said I had Armed Forces Salute tickets. Want to get the best military discounts that are available? It still needs to be activated at Disney before entry to validate you are eligible and track how many tickets you have during the offer period. I just wanted to share an experience with everyone on this page and see if anyone has heard the same thing. We got a full refund! We have been told by Luke Airforce base that there will be no refunds and they can’t help because it’s a Disneyland policy. I am very disappointed in Shades of Green and Disney World. MacDill, AFB had me turn the SALUTE tickets to a designated PO Box for refund processing. Extension of 2020 Disneyland Salute Ticket Expiration Dates. The critical point in purchasing military tickets is to save military families money and honor their service, and I feel as both Disney and Shades of Green are doing just the opposite, so unfortunate to treat our military families so poorly at no fault of their own. And that all other Base Ticket offices would follow suit. Disney has updated their website today with new information about the 2021 Salute Room, Ticket, and Memory Maker offers. We have 11 for a trip that was planned over Easter and are out A LOT of money. Live Nation created the Ticket Refund Plan amid coronavirus ... you are not covered under COVID-19-related circumstances unless the guest or host is sick with COVID-19. With the Park Hopper Option: $283 plus tax. I tried calling Disney World Ticket Office and they told me that it was up to Shades of Green if they wanted to refund my tickets. regarding CHS. We will try again next year! Ana Brady There is no way to get a refund on activated and partially used military tickets and Disney has no policy on extending them past the December 2020 deadline. In fact, she even gave me the time the notice was sent to the agents, 3:48 p.m. She was just starting to give me the information in the released when my power went out and the call dropped (dang VA thunderstorms!). Walt Disney World Resort. My usual recommendation is that you try to escalate your issue politely, ask them to check with their supervisor, or regional office and to definitely get Disney Military Sales involved. One last side question to see if anyone knows why it matters if the Salute Voucher is linked to a Disney Experience account? Refunded was promptly given at Arkansas Air Force Base in April. I called the ticket office at Shades of Green in March when it is was obvious that we couldn’t go and they said there would be no refunds. FAQ Friday Blog Posts – Your Most Asked Questions, Regular Military Discounted Disney Tickets, Resort Hotel Information and Military Discounts, Disney Armed Forces Salute Room Discounts, Dining Information and Military Discounts Overview, Transportation Information and Military Discounts Overview, All You Need to Know About FastPass Plus for the Military Traveler, Linking Disney Military Tickets and FastPass Plus Reservations, PhotoPass and MemoryMaker Military Discount, Outside the Parks Information and Military Discounts, Shades Of Green – Disney Price Comparison, Shades of Green – Disney Value Resort Comparison, Shades of Green – Disney Moderate Resort Comparison, Shades of Green – Disney Deluxe Resort Comparison, Shades of Green Attraction Ticket Sales Office. We were able to get 100% refund! She also said they would probably just have us keep the same vouchers, which made me feel much better. We knew Covid had changed the Disney experience, but didn’t realize how that would translate to the VIP tour. Learn how your comment data is processed. Walt Disney World uses demand-based pricing for both single- and multi-day tickets, with the price per day decreasing for multi-day tickets. In line with state and federal guidance and in an abundance of caution, the Walt Disney World Resort Theme Parks are closed until further notice. We purchased military tickets at Fort Hood. I wouldn’t accept this as an official response and plan to write back for clarification. All sounded frustrated and short tempered and kept passing blame to either the “Military” making the rules or “Internal Disney”. While Disney immediately posted information regarding its theme park tickets for general public guests, military travelers have been left out in the dark, wondering if they are out hundreds to thousands of dollars! Your email address will not be published. Disney has yet to provide specific guidance on Disneyland theme park ticket refunds, but unused multi-day tickets purchased in 2020 are valid until Jan. 12, 2022, and single-day tickets … You can learn more about how the Walt Disney World Resort is responding to COVID-19, commonly referred to as novel coronavirus, here. I sincerely hope this is the case! I was told the Magic Your Way tickets were good through 2030. We bought the military 6 day tickets when we were there in February. April 12th-17th. They are closed until mid May but are returning phone messages. I also called USAFA (Air Force Academy) ITT. When you are told that the tickets are non-refundable Disney recommends asking again. My Disney app still shows our activated tickets as expiring in 2020, so I would think if that would change if they changed their policy. I took them to Peterson AFB (Colorado Springs). I hope others get better information. This was my experience yesterday with Disney: Disney is giving the run around from Facebook messenger, Email, phone calls etc etc transfering hope for a remedy and then blame onto military families for “purchasing tickets with expiration dates”….just like any regular civilian ticket purchased with expiration dates. I asked if Shades of Green were prepared to keep our money even if we couldn’t use the tickets at all and she said yes. Successful return/refund from MWR at Walter Reed. We were packed and ready to leave for Disney when they closed. Regardless, we only recommend products or services we use personally and/or believe will add value to readers. That applies to general public tickets. If not, I am going to be out of almost $1800. I have reached out officially to Disney on 3 separate occasions to try to get them to resolve this for our community. It would be nice if Disney would extend the expiration date in their app on those remaining ticket days. There is absolutely no way we can know IF we can even use those tickets next year. We were originally traveling in March. I’m curious if mine got extended because we had already linked the vouchers in MDE and used two days. I’m hesitant to plan another trip down if the tickets won’t be accepted…. 5 – 11. I wasn’t aware but AF and Army ITT’s were operational under different umbrellas and will probably have different answers to this question. We ordered from Shades of Green and were planning to go to WDW in early May. Important Disney Parks Updates Concerning Coronavirus/COVID-19 As we continue to monitor the coronavirus situation, we wanted to share a few updates you should know about concerning Disney parks and resorts as well as Disney Cruise Line. The news comes as Florida continues to experience a surge in coronavirus cases, reporting more than 5,600 new cases on Thursday. We are obviously still without issue for our Salute tickets, but we purchased tickets for a Villains After Hours party that we now will not be using. Subject to capacity, restrictions and change without notice. This information comes directly from the ticket support agent I was talking on the phone today. We live in CO Springs. They should have refunded everyone when the trips got cancelled. And honestly makes me not want to go…..not like I can. I have yet to hear back. I was told to watch their website for when they reopened and call back then. We were planning on going in April and when the shut down happened, they initially would not refund, so we rescheduled our trip for September. Thanks for an answers. Disney will then refund the purchase price to the regional office who will then credit your ticket office in the next billing cycle (monthly). Our Hotels are reopening in phases, beginning with the Disney's Newport Bay Club and Disney's Hotel Santa Fe on 2 April 2021, Disney's Hotel Cheyenne and Disney's Davy Crockett Ranch on 1 July 2021, Disney's Sequoia Lodge on 23 October 2021. Ears of Experience Disney Only Travel Agency. Hi CB, seems they are for the time being allowing refunds for tickets that are linked, See:https://www.militarydisneytips.com/blog/disney-armed-forces-salute/update-disney-itt-disney-armed-forces-salute-ticket-refund-policy/. Kelly, we appreciate your patience and consideration during this unprecedented time and we hope to welcome you to our Resort soon. Has this been asked in your correspondence? Unfortunately, my tickets are already linked. Walt Disney World will be giving away free tickets to its signature theme park for select reservations made in 2021. They said it was across the board for ALL bases for Disneyland tickets. They were pleasant and accommodating. 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